Shopify removes failing webhooks silently after 8 retries

Your webhooks are failing.
You just don't know it yet.

ShopHooks monitors your Shopify webhook endpoints every 60 seconds and alerts you the moment something breaks. AI tells you why it broke and how to fix it.

Free forever for up to 3 endpoints. No credit card required.

The silent failure that costs Shopify stores thousands

Every day, Shopify webhook integrations fail without anyone noticing. Here's how it happens:

Monday 9:00 AM

Everything works fine

Your orders/create webhook fires, your fulfillment system picks it up, customers get their tracking emails. Life is good.

Tuesday 2:13 AM

Your endpoint starts timing out

A deploy, a third-party outage, a DNS change — something causes your webhook receiver to fail. Shopify starts retrying silently. No notification. No log you'd normally check.

Tuesday 6:13 AM — 4 hours later

Shopify gives up and removes your webhook

After 8 failed retries over 4 hours, Shopify silently deletes your webhook subscription. Your integration is now completely blind. Zero events are coming through.

Wednesday — a customer complains

You discover orders have been going missing for 30+ hours

A customer emails asking why their order wasn't fulfilled. You check the logs. Nothing. You check Shopify admin. The webhook subscription is gone. How many orders did you lose? You don't even know.

With ShopHooks, you would have known at Tuesday 2:14 AM.

One minute after the first failure, you get a Slack message and an email. AI tells you it's a timeout issue, probably related to your latest deploy. You fix it in 10 minutes. Zero orders lost.

Three steps. Sixty seconds.

From sign-up to fully monitored in under a minute.

1

Connect your store

One-click Shopify OAuth. We auto-discover your webhook endpoints and start monitoring immediately.

2

We check every minute

Health checks hit each endpoint every 60 seconds. Response time, status code, uptime percentage — all tracked.

3

Get alerted instantly

Slack, email, or both. When something breaks, you know within minutes — not hours or days.

What makes ShopHooks different

Not just monitoring. Understanding.

Generic monitors show green or red. ShopHooks tells you why red is happening and what to do about it.

AI Health Summaries

Instead of raw numbers, get expert narratives about your endpoint health. Spot degradation trends before they become outages.

AI Analysis — orders/create

“Response times have increased 15ms/day over the past week (now averaging 340ms). At this rate, you'll hit your 800ms timeout threshold in approximately 3 weeks. Consider investigating your server load or database query performance.”

AI Incident Investigation

Click “Investigate” on any incident to get root cause analysis with step-by-step fix instructions. Like having a developer on-call 24/7.

Investigation — 502 Bad Gateway

“Your endpoint is returning a 502, which typically means the upstream server (your app) crashed or is unreachable. This started at 2:13 AM UTC, coinciding with your latest deployment. Restart your application process and check memory usage.”

Smart Alerts

Not just “your endpoint is down.” ShopHooks alerts include what failed, how long it's been down, and periodic reminders during ongoing outages so nothing slips through the cracks.

Email + Slack Alert

“Alert: orders/create is DOWN — returning 502 for the last 3 checks (3 minutes). Reminder alerts every 30 min until resolved.”

Team Dashboard

Agencies managing multiple Shopify stores: invite your team, assign viewer or editor roles, and give everyone visibility into webhook health across all client stores.

Team Plan

Monitor up to 100 endpoints across all your client stores. 5 team seats included. One dashboard for your entire agency's webhook infrastructure.

The cost of not monitoring

Without ShopHooks

  • Lost orders during undetected outages (avg. 4-48 hours before discovery)
  • Hours spent debugging “why aren't webhooks working?” with no data
  • Customer complaints about unfulfilled orders, missing emails, broken integrations
  • Developer time at $100-200/hr to investigate incidents after the fact

With ShopHooks

  • Know about failures within 1-5 minutes via Slack and email
  • AI tells you the root cause and how to fix it — no guessing
  • Catch degradation trends before they become outages
  • $29/month vs. one incident that costs you $500+ in lost orders and developer time

Simple pricing. Cancel anytime.

Start free. Upgrade when one prevented outage saves you more than $29.

Free

$0forever

See if your webhooks are actually working

  • 3 monitored endpoints
  • 15-minute check intervals
  • Email alerts
  • 7-day incident history

Pro

$29/month

Catch failures before they cost you orders

  • 25 monitored endpoints
  • 1-minute check intervals
  • Email + Slack alerts
  • Smart alerts with reminders
  • 90-day incident history
  • 10 AI insights/month (buy more anytime)
  • Priority email support

Team

$49/month

For agencies managing multiple stores

  • 100 monitored endpoints
  • 1-minute check intervals
  • Email + Slack alerts
  • Smart alerts with reminders
  • 1-year incident history
  • 50 AI insights/month (buy more anytime)
  • Up to 5 team members
  • Priority support

Frequently asked questions

Don't wait for a customer to tell you your webhooks are broken

Set up monitoring in 60 seconds. Free for up to 3 endpoints. No credit card required.

Start Free Monitoring